Tech
Serving clients' IT systems better remotely
Tech
Written by Charles F. Moreira   
Wednesday, 14 April 2010 21:35

Over the next few years, Asia is poised to see tremendous growth in the area of managed services, according to Value Advantage.

Managed services is the practice of outsourcing the implementation, support and maintenance of IT systems to an external provider, which allows organisations to focus on their core business activities. According to Frost & Sullivan, organisations in the Asia-Pacific region are expected to spend over US$10.25 billion on managed services by 2010, up from $6.47 billion in 2007.

Value Advantage is Asia’s first host of Canada-based Level Platforms Inc’s Managed Workplace, the industry-leading Remote Monitoring and Management (RMM) platform designed exclusively for use by managed service providers (MSPs).

It's RMM products include management of IT systems' architecture, monitoring, managed cloud services, alerting, alerts Viewer, remote Control, out-of-band management, patch Management, scripting, bandwidth monitoring, asset management, asset tags. policy modules, reporting, customised user interface, trouble tickets, 3rd party integration, collaboration, on-premise or hosted solutions.

However, many managed service providers (MSPs), especially in Asia, work on an inefficient model of reacting to problems only after they start to affect the customer's day-to-day operations or what is called “firefighting.”

Furthermore, many small-to-medium enterprises (SMEs) don't take advantage of the full value of their IT systems; rather, they have simply purchased the equipment for the sake of adopting technology in typical kiasu fashion as they say in Asia.

So how should MSP’s aim to counteract both these problems? How can remote monitoring and management (RMM) enable MSP’s to better serve their clients as well as increase productivity and efficiency for themselves?

Well, Value Advantage is confident that its RMM products will help MSPs to better serve SMEs in Asia.

However, based on the past experiences of other service providers, they found Asian SMEs to be resistant to embrace remote services.

Read more...
 
HP: Keeping computers small saves school cash
Tech
Written by Patrick Lee   
Thursday, 01 April 2010 02:15

KUALA LUMPUR, MARCH 30 - Even with the rise of Internet, certain aspects of society find it difficult to integrate technology into their lives. Education, is one such field, finding itself limited to factors such as equipment costs, electrical capacity and manpower.

In light of this issue, technology manufacturer Hewlett-Packard has come up with a solution: It intends to introduce school students to using thin clients, instead of the more expensive desktop workstations.

The MultiSeat t100 thin client (top right) with LCD monitor, keyboard and mouse.

Read more...
 
Juniper makes ready for cloud computing
Tech
Written by Patrick Lee   
Monday, 29 March 2010 06:26

KUALA LUMPUR, March 25 - Juniper Networks, an IT and networking products manufacturer, was recently in the capital to talk about the advantages of using cloud computing, and more specifically, its own addition to the technology known as a 'cloud-ready data center.'

At the ‘Data Centre Green Tech’ conference, CK Lam, Enterprise Solutions Marketing Manager for Juniper Networks APAC (picture below), explained that existing networks throughout the world faced the problem of complexity as more users plugged into the Internet.

Read more...
 
HeiTech launches online data backup service
Tech
Written by Charles F. Moreira   
Thursday, 28 January 2010 09:44

Kuala Lumpur, 26 January: HeiTech Managed Services, a wholly owned managed services subsidiary of HeiTech Padu, today launched Padu M.O.B.S (Managed Online Backup Services), the first such hosted backup service in Malaysia, designed especially for small-to-medium businesses (SMBs).

The company will initially target the services at its current 40 customers which store their tape backup off-site with it. Most of them are small-to-medium sized manufacturers (SMIs), SMBs and insurance companies.

Based on Avamar technology from EMC Computer Systems (Malaysia), Padu M.O.B.S. remotely stores data backed up from an organisation's servers, desktop & notebook PCs, as well as mobile smart phones onto servers at HeiTech Padu's Tier IV secure data centre in Bukit Jelutong, Shah Alam.

Read more...
 
New Oracle Accelerate capabilities and portal for mid-sized organisations
Tech
Written by Charles F. Moreira   
Saturday, 02 January 2010 01:21

ORACLE recently added new capabilities to its Oracle Accelerate programme aimed at mid-sized companies and a new portal, http://midsize.oracle.com for its mid-sized customers and partners.

In the around three years since Oracle Accelerate was launched, Oracle has added over 7,000 mid-sized applications and 25,000 customers worldwide.

The new Oracle Accelerate portal includes a Partner Marketplace for customers to easily find the right combination of Oracle Applications and Oracle Accelerate Solutions.

“Unlike enterprise customers, small-to-medium businesses (SMBs) cannot afford full-blown Oracle solutions especially tailored to their needs, so Oracle Accelerate provides them with a choice of several industry-specific solutions for their specific industry,” said Jasbir Singh, Oracle Malaysia senior director of Applications Sales.

For example, besides basic enterprise resource planning (ERP) applications such as accounts payable, accounts receivable and general ledger; applications specific to a high-technology companies include original equipment manufacturer (OEM) complex equipment, OEM consumer electronics, outsourcing services and others.

Industries in Malaysia currently supported include the chemical, consumer goods, high technology and life sciences.

Oracle Accelerate combines Oracle Applications and  Business Accelerators with geography-specific deployment expertise to solve business problems in highly targeted and rapidly deployable packages.

Read more...
 
Reducing IT costs with Oracle DB 11g Rel 2
Tech
Written by Charles F. Moreira   
Monday, 28 December 2009 01:37

Generally available since 1 September, 2009, Oracle Database 11g Release 2 (DB 11g Rel 2) helps organisations reduce their IT costs, according to Mark Townsend, Oracle Server Technology Division vice-president of Product Management.

Its new features include Real Application testing and Active Data Guard which are a boon to database administrators.

“DB 11g Rel 2 reduces hardware capital costs by a factor of five times, storage costs by 10 times, upgrade costs by four times, on the other hand it improves performance by 10 times, database administrator productivity by at least twice, eliminates downtime and unused redundancy, and considerably simplifies customers' software portfolio,” said Townsend in Kuala Lumpur on 3 November.

Firstly, it reduces hardware costs by consolidating all the disparate e-mail, applications, data warehousing and other servers and storage within an enterprise's data centre into a grid comprising an in-memory database cache, a bank of real application clusters and an automatically managed storage farm, all managed from a single location by an enterprise manager.

Read more...
 
Kaspersky stamps itself with 1Malaysia
Tech
Written by Patrick Lee   
Friday, 04 December 2009 07:28

The stamps that Kaspersky hopes to entice customers with.KUALA LUMPUR, DECEMBER 4 - In a strange bid to make itself more appealing to young Malaysians as well as local stamp collectors, Kaspersky has decided to market itself by bundling its products with their own 1Malaysia stamps.

Encased in a green booklet with Jackie Chan in a white helmet on the cover, the stamps depict blankly-smiling oval-shaped cartoon characters with the 1Malaysia logo. The stamps are valued at 30 cents each, and are represented as a joint effort between Kaspersky and POS Malaysia.

Read more...
 
Astro steps into HDTV
Tech
Written by Patrick Lee   
Thursday, 03 December 2009 07:11

Astro logoBUKIT JALIL, DECEMBER 3 - Astro has confirmed its intention in making High-Definition Television (HDTV) available to its viewers. Although it has not given a time-frame as to when it will release the service, Astro has confirmed that its intention in providing HD-quality television in Malaysia, which will be known as Astro 2.0. The current implementation that Astro is currently operating on is known as Astro 1.0.

Read more...
 
New home-themed mall with ICT centre to serve KL and south
Tech
Written by Charles F. Moreira   
Wednesday, 02 December 2009 21:17

Residents of Kuala Lumpur and its southern outskirts will have a new one-stop centre dedicated to all home-related products and services, entertainment, lifestyle, great accessibility and ample parking when Viva Home mall opens its doors for business in October 2010.

Located along Jalan Loke Yew at the old location of the Uncang Emas 3 (UE3) mall, Viva Home will be accessible via overhead bridges and a walkway linking it to the Taman Miharja light rail transit station.

“We sought out an excellent location. Somewhere visible. Somewhere accessible. Somewhere close to homes,” Yee Ia Howe, chief executive officer of Viva Mall Sdn Bhd said at the Viva Home Retailers’ Launch on 1st December 2009 at the Maya Hotel in Kuala Lumpur.

“Jalan Loke Yew is an ideal location in the city, with access to major arteries and the catchment area of Cheras. Better than that, we are creating more access roads in and out of Viva Home so as to make it easier for everyone to get to us. All these pull factors appeal to the end consumer and that benefits you. It is our job to bring the traffic to you and we are confident we will do so," Yee added.

Read more...
 
Beyond ‘mere’ eGovernment: Enabling the iGovernment Future
Tech
Tuesday, 24 November 2009 06:58

By Lalit Gupta

Over the last 5-10 years, governments around the world have implemented ‘e-Government’ in some form or fashion, with mixed results. Generally, such efforts have helped them provide enhanced access to information for government agencies, govt employees and citizens.

However, significant issues remain. Most government agencies today, still operate in silos, based on previously built ‘legacy systems’. Essentially, separate computing entities and environments were created to meet diverse needs, with different applications for different organizations. So, while access to services are good, the issues of legacy and IP creation based on business rules have tended to hamper growth and offering of more innovative and effective services for the citizenry. These systems are also generally inflexible and expensive to maintain.

But since they incorporate years of government policy and thousands of man hours of effort, it is understandably difficult to do away with them or move to a new, lower-cost and more agile computing environment.

This infrastructure situation is juxtaposed with an increasingly sophisticated and demanding citizenry. Citizens, both individuals and businesses, are looking for a high level of flexibility and agility by the public agencies to help them do things better and more efficiently. They are very used to particular levels of quality and convenience, drawing these expectations from the private sector. They are consequently growing more demanding in similar levels of convenience and service from their Government agencies. 

These are the two essential challenges that require a next level of evolution for the electronically-enabled government of the future. The call is for government agencies to be creative, do things differently, and quickly, across multiple agencies. Oracle defines this next step as ‘iGovernment’ – the next level of evolution for governments to address contemporary and future challenges.

iGovernment is not just about addressing inefficiencies in cost and flexibility. It is also about liberating a whole lot of energy that can be utilized to create more efficient and innovative citizen services. iGovernment will enable government services to essentially:

  • be Innovative – with the flexibility and agility to do things differently and to do things better in being able to define, develop and launch innovative citizen services;
  • be Integrated – to break down infrastructures and process silos to enable effective collaboration across agencies; and
  • be Intelligent – to embed rich analytics capability and business intelligence into ones’ operations so that an organization is able to monitor the performance of agencies and public programs/ policies in a way not possible before.
Read more...